Outsourcing, which started in the early '90s as a revolutionary phenomenon of sending unskilled work from developed countries to developing countries, has experienced tremendous growth. Now, facing the future and disruptive economy, what could disrupt outsourcing?
Robotic process automation (RPA) is altering the outsourcing landscape enormously, making processes more streamlined and efficient by shifting processes previously dealt with by humans towards the automated sphere. More and more parts of the outsourcing business model will be put into the hands of robotic helpers, and companies will be scrapping their legacy systems to be replaced by agile infrastructure that can be quickly adapted to facilitate these new automated processes.
Big data is another area which will disrupt outsourcing. The amount of data that is produced continues to astound: 2.5 quintillion bytes of data were produced last year meaning that companies will either have to invest in big data services or fall behind as a result of not taking advantage of important customer information.
BPO companies will be increasingly eager to capture this opportunity, especially those who can prove that they can integrate these sorts of technologies with maximum quality and agility.
Outsourcing firms will be defined by their ability to adapt and their willingness to embrace new technology to transform the face of their businesses, end to end.